Privacy Policy
This Privacy Policy describes how Maison Fatim collects, uses, stores and shares personal information through its website, customer communications on WhatsApp, and customer management in Odoo.
We process personal information for the purposes described below and, where required by applicable law, on an appropriate legal basis, including consent where necessary.
1. Who We Are
Maison Fatim is operated by GR FASHION, located at Morocco Mall, Casablanca, Morocco.
In this Privacy Policy, “We”, “Us” and “Our” refer to the company operating Maison Fatim.
Our official website is https://maisonfatim.com/.
2. Information We Collect
Information You Provide
Depending on your interactions with Us, We may collect:
Your name and contact details, including your phone number and email address.
Messages and attachments you send through WhatsApp, and Our replies.
Information about your enquiries, appointments, quotations, orders and after-sales requests.
Delivery details and other information necessary to fulfil your requests.
We process these categories only when you provide them or when they are needed for the requested service.
Technical Information
When you visit Our website, technical information may be collected, including your IP address, browser type, pages visited, access times and diagnostic information.
The information collected depends on the website features and technologies used.
3. How We Use Your Information
We use personal information to:
Respond to enquiries and manage customer requests.
Arrange appointments and prepare quotations.
Process orders and provide delivery or order updates.
Handle after-sales enquiries and support.
Maintain customer records and communication history in Odoo.
Operate, maintain and secure Our services.
Meet applicable recordkeeping obligations and handle disputes.
If We send promotional communications, We do so subject to applicable requirements, including obtaining consent where necessary. You may ask Us to stop promotional communications at any time.
4. WhatsApp Communications and Odoo
WhatsApp Business Platform
We use the WhatsApp Business Platform provided by Meta to send and receive customer communications.
Messages, phone numbers, attachments and related delivery information may be processed by Meta to operate the platform. Meta processes information according to its applicable terms and privacy policies.
You can consult WhatsApp’s privacy policy at:
https://www.whatsapp.com/legal/privacy-policy
Customer Management in Odoo
Our WhatsApp integration connects customer communications to Odoo, which We use to manage enquiries, quotations, orders and after-sales support.
Communications and relevant customer information are recorded in Our Odoo database. Authorized personnel and providers supporting the integration or hosting may access relevant information where necessary to perform their duties.
Odoo is the software used to manage these records. Its use does not itself mean that Odoo S.A. hosts Our database.
5. Who May Access Your Information
Relevant personal information may be accessed or processed by:
Authorized Maison Fatim personnel handling customer enquiries, sales, orders and support.
Meta, for the operation of WhatsApp messaging.
Our hosting providers, for the operation and storage of Our website and Odoo database.
Authorized integration and technical support providers, where necessary to maintain or secure the services.
Public authorities or other recipients where disclosure is required by applicable law.
Information may also be disclosed with your consent or where necessary to establish, exercise or defend legal claims.
If a business transfer affects your personal information, We will provide information about any applicable change in responsibility or privacy practices.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website operation, remember preferences and understand how the website is used.
Cookies may remain on your device for a browsing session or for a longer period, depending on their purpose.
Where consent is required for non-essential cookies, their use is subject to that consent. You can manage cookies through your browser settings and, where available, the website’s cookie preference controls.
Disabling certain cookies may affect website functionality.
7. How Long We Keep Your Information
We retain personal information for the time necessary to fulfil the purposes described in this policy.
Customer enquiries and WhatsApp communications are retained for the time needed to respond to requests, follow up the customer relationship and resolve related issues.
Order and transaction records may be retained longer where necessary to meet applicable recordkeeping obligations or handle disputes. Technical records are retained according to their operational and security purpose.
Retention depends on the purpose of processing, the ongoing customer relationship and applicable obligations. You may contact Us for information about the retention of your specific data.
When information is no longer needed, it is deleted or anonymized. Copies remaining in backups are handled according to the applicable backup lifecycle and any obligations requiring preservation.
8. International Processing
Our service providers may process or store information outside Morocco. This may involve countries whose data protection rules differ from those in your country.
Where applicable law requires safeguards or formalities for international transfers, those requirements must be met for the relevant processing.
9. Your Rights and Deletion Requests
Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also object to certain processing or withdraw consent where processing relies on consent.
For requests concerning your WhatsApp communications or Odoo customer records, contact Us:
Email: [INSERT VALID PRIVACY CONTACT EMAIL]
Contact page: https://maisonfatim.com/contact
Please indicate the phone number used to communicate with Us and describe your request. We may request information reasonably necessary to verify your identity.
You do not need an Odoo account to submit a request.
Certain information may need to be retained to meet applicable obligations or establish, exercise or defend legal claims. Where relevant, We will explain any limitation affecting your request.
Withdrawing consent does not affect processing lawfully carried out before withdrawal.
10. Security
We seek to protect personal information against unauthorized access, loss, misuse or disclosure through measures appropriate to the systems and processing involved.
No method of transmission over the internet or electronic storage provides absolute security.
11. Children’s Information
Our online services are not intended for independent use by children under the age of 16.
If you believe a child has provided personal information without the necessary authorization, please contact Us so We can review the situation and take appropriate action.
Where applicable requirements call for parental or guardian authorization, that authorization is required for the relevant processing.
12. Links to Other Websites
Our website or communications may contain links to third-party websites.
Those websites operate under their own privacy policies. We encourage you to review their policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in Our services or privacy practices.
The latest version will be published on this page with an updated revision date. Where required, We will provide additional notice of significant changes.
14. Contact Us
For questions about this policy or requests concerning your personal information, contact Maison Fatim:
Company: GR FASHION
Address: Morocco Mall, Casablanca, Morocco
Website: https://maisonfatim.com/
Contact page: https://maisonfatim.com/contact